Refund policy

30-day returns
You may return your item within 30 days of delivery. Items must be unworn (other than trying them on indoors), unwashed, undamaged and in their original packaging.

How to start a return
Email lottaecom@gmail.com with your order number before sending anything back. We will reply with return instructions and the return address. Please do not send items to any other address, as returns sent without instructions may not reach us.

Return shipping costs
Unless your item is defective, damaged or not what you ordered, you pay for return shipping. We recommend using a trackable shipping service. Original shipping was free, so nothing is deducted for it.

Damaged, defective or wrong items
If your item arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We will offer a replacement or a full refund, and you will not pay for any return shipping.

Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 15 business days. Your bank or card issuer may need extra time to show the refund.

Exchanges
We do not offer direct exchanges. To get a different size or color, return the item for a refund and place a new order.

Cancellations
You can cancel your order free of charge by emailing us before it ships. After it ships, it is handled as a return.

Your rights
This policy does not limit any rights you have under applicable consumer protection law.