Shipping policy

Where we ship
We ship to addresses in the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or outside the United States.

Shipping cost
Shipping is free on all orders.

Fulfillment
Orders are fulfilled and shipped by our fulfillment partner from its warehouse in China. When your order ships, we will email you a tracking number. Tracking may take a few days to show updates.

Delivery time
Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 5–11 days. Delivery times are estimates and may be longer during peak seasons or due to carrier or customs delays.

If we are unable to ship your order within the time stated, we will contact you and give you the option to cancel for a full refund.

Customs, duties and import fees
U.S. import duties and customs fees are included in the price. You should not be asked to pay anything on delivery. If a carrier ever asks you to pay import charges for your order, please contact us at lottaecom@gmail.com before paying.

Problems with delivery
Please check your shipping address before placing your order. If your tracking shows your package as delivered but you have not received it, or your package seems lost, email us at lottaecom@gmail.com with your order number and we will help resolve the issue.